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Are you ready to land your next high-paying, ideal-fit role in Customer Success?
Customer Success: Next Level is a highly personalized job-search program exclusively designed for Customer Success professionals who are ready to secure a new job. Whether you've been laid off, or you're seeking higher compensation, opportunities for growth, better culture fit, or more work-life balance, you've come to the right place.
OUR CLIENTS HAVE LANDED ROLES AT
If you're a CS professional looking for a new role in today's difficult job market...
I bet you ended up on this page for one of these reasons.
You were laid off for the first.. second.. or third time, and you need a new job ASAP.
You have a job, but your CS org is being restructured, and you can see your job slowly morphing into something you didn't sign up for.
You feel underpaid or stuck in a dead-end position with no room for growth, and you know your best option is to move on.
You're applying to roles you're qualified for and hearing nothing back. And you can't tell whether it's your background, your resume, or the market.
You're making it to the final round and getting the “you were our second choice” feedback. More than once. And nobody will tell you why.
You haven't had to look for a job in five, ten, maybe fifteen years, and everything about how this works feels foreign since the last time.
Or maybe you just know you bring a lot to the table and you're tired of feeling invisible in this job market.
Hey, if at least one of those made you feel like I've been spying on you...
Then I have good news and bad news for you:
The bad news
What you've been doing: editing resume keywords to match job descriptions, relying on referrals from your network, waiting for recruiters to reach out, or mass-applying.. do not work in today's job market!
The good news
Just because this job market is competitive does NOT mean you need to lower your standards. It means you need a different strategy, and you’ve probably just never been taught what that strategy is.
But before I explain what that strategy is...
Let me first ask you this...
How would you feel if, just 90 days from now...
- 01
You got the offer
Instead of opening your email after a final round interview to “we loved you, but we went with someone else....” you read “We're so excited to offer you the position!”
- 02
You're earning what you deserve
You feel financially secure again after a layoff; or you're just pumped to be making more money and no longer feeling underpaid!
- 03
You found your new home in CS
You're at a company you love, working with a team you feel supported by, and you've got the work-life balance you've been dreaming about.
Guess what?!
These are not just imaginary scenarios... and we have 1,200+ stories to prove it!
“Run, don't walk; you will not regret the investment”
Before working with Carly, I was struggling to make it past the recruiter screen or the first round. Once I started working with Carly, I learned how to refine my interview stories and make sure they stood out. My biggest hesitation about hiring a coach was the investment as I had just been laid off. I thought I had the network and experience to do it myself. If you are on the fence about working with her and her team, to that I say run, don't walk; you will not regret the investment.
“They absolutely changed the game”
Before working with Carly, I had been looking for a job in customer success for almost three months. I was getting interviews, I just wasn't landing the jobs. But once I started working with Carly and her team, they absolutely changed the game. I learned how to really showcase my strengths and what I bring to the table. Within a month of working with Carly, I signed what has turned into my favorite job with my favorite team.
The reality is...
You can be the next success story.
But there's a small caveat...
There are a few things you CAN'T AFFORD to do any longer.
Spend hours customizing your resume or cover letter for each application. Seriously, it's a huge waste of your time.
Wait on referrals to get you in the door. (Because most don't get you anywhere anyway, and your network dries up fast.)
Believe this is just a numbers game and "spray and pray” hundreds of applications to any CS posting online. That's a sure fire way to rack up rejections!
Keep trying to do it alone or piecing it together from LinkedIn posts and ChatGPT, hoping something's gonna stick. (I bet you wouldn't be on this page if that had worked, would you?!)
And finally, you need to stop wondering if it's you.
Here's what I know after working with 1,200+ CS job seekers:
A tougher market does not mean you need to settle.
You CAN land your dream CS job in this market, despite all the competition. But you need three things working together:
1
A repeatable way to land interviews
2
The skills to nail every interview round
3
Honest feedback and expert support
Land your dream CS job in 90 days
1. A repeatable way to land interviews
One CS-optimized resume, hiring-manager outreach, and a LinkedIn profile built to be found.
2. The skills to nail every interview round
Confidence, storytelling, selling your value, and handling doubts before they cost you an offer.
3. Honest feedback and expert support
A team that tells you what to fix, not another rejection email that leaves you guessing.
So, how do I know this?
Hi! I'm Carly
A Customer Success pro for over 12 years.
I spent over a decade building, navigating, and growing my own CS career, at companies from seed-stage startups to 10,000+ employee enterprises, managing SMB through Enterprise books, and ultimately as a CS Enablement Manager coaching a team of 20 CSMs.
My team and I have coached over 1,200 CS professionals through their job searches, from CSM through VP. Seven of us, with 100+ combined years of hands-on CS hiring experience, see what’s really happening in this market every single day. After 1,200 searches, I’ve learned that most people aren’t missing experience or skills to land a competitive CS job in this market. They’re just missing the strategy, and someone who can tell them exactly what to fix.
18%
Average increase in OTE
90%
Still in their role after 15 months
1 in 4
Promoted within 15 months
Client results: average landing time and OTE increase; retention and promotions measured after 15 months. Individual results vary.
And that's why I created...
Customer Success: Next Level
A 90-day program with a roadmap tailored to your background and experience, target roles and job search goals, plus one-on-one coaching, and a whole team of CS experts to support you every step of the way.
Your job search
Doing This On Your Own
With Next Level
Target Roles
Questioning which roles to target. Settling for roles you're overqualified for.
We tell you what roles to go after based on your background and career goals.
Resume
Endless editing and tweaking, with no results to show for it.
We rewrite it for you so it sells your impact and differentiates you from everyone else in the pile.
Inbound Opportunities
Recruiters either don't reach out, or they do, about roles you'd never consider.
We optimize your LinkedIn profile so recruiters reach out with exciting opportunities.
Getting Picked to Interview
You either hear crickets or get auto-rejections from 90%+ of roles you apply for.
We teach you how to get in front of hiring managers and land interviews for 80% of roles you apply for.
Your Time
You're spending lots of time on your search, but nothing moves the needle.
We tell you exactly what to do (and what NOT to do) so you end up spending LESS time on your search.
Interview Prep
Trying to piece it together with ChatGPT and a job description.
We tell you what to prep, and then practice with you until it's perfect.
Interview Performance
You either move forward or you don't, but no one tells you where you could improve.
We tell you what went well and what you need to work on so you're never left guessing.
Negotiations
You avoid it, or go about it in a way that doesn't get you anywhere.
We prepare you with what to ask and how to ask for it so you get the top of their budget.
Feedback
Nonexistent. You're throwing sh*t at a wall to see what sticks.
We give you honest, actionable feedback at every step.
When you join us, you'll...
- Land a higher-paid, better culture-fit role with more opportunities for professional growth.
- Find the work-life balance you've been looking for in a role that fits your lifestyle and preferences.
- Build a repeatable way to land interviews: one resume, a profile recruiters can find, and outreach that shows hiring managers your value.
- Learn to sell your experience in every interview round, and address concerns about gaps, domain experience, or other objections before they become a reason to pass on you.
What's included?
Here's what you get when you join us.
Your onboarding call + custom roadmap
We tell you which roles to go after and map out your first 14 days based on where your search is right now, so you stop guessing what to do next.
A fully rewritten, CS-optimized resume
A CS recruiting expert rewrites your resume to show your impact for the roles you’re targeting, so you can stop tweaking it for every job description and second-guessing it every time you hit apply.
A complete LinkedIn audit and rewrite
We tell you exactly what to change, section by section, so you show up when recruiters search for CS candidates and they reach out about roles you’d actually want.
The Hiring Manager Outreach System
You learn who to contact, what to say, and when to send it, so you get in front of the person making the hiring decision instead of waiting on another auto-rejection.
4 hours of one-on-one coaching
CS leaders who have hired CSMs prep you for interviews, presentations, and negotiations and tell you exactly what to fix, so you’re never left wondering why you didn’t move forward.
Unlimited email support with CS hiring experts
When a recruiter messages you or a presentation assignment lands with a tight deadline, you email the team and get direction instead of figuring it out alone.
Community office hours, five times a week
Get your questions answered by a coach between your 1:1 calls (without using your four hours) alongside other CS professionals going through the same search.
Lifetime access to the training portal
You keep the full job-search system plus every update we make as the market changes, so your next search doesn’t start from scratch or cost you again.
Let me peel back the curtain...
Here's what's inside the training portal.
Lifetime access to on-demand video lessons, workbooks, templates and custom AI tools covering every step of your job search. It's all built on what we've learned coaching 1,200+ Customer Success professionals.
Next Level Training Portal
Click a module to see what's inside
Module 01: Job Search Strategy
- How many applications you should be sending each week (it's a lot fewer than you think!)
- Which job search activities lead to interviews, and which ones to drop (like cover letters, new certifications and posting on LinkedIn).
- Which CS job titles to search for and which job boards to use. Also: how to set alerts so you apply within 48 hours of a posting, and how to build Boolean searches with an AI prompt that writes them for you.
Lifetime access. Every future update included.
Before you decide...
Look at what happened for people who took that first step.
Kate · Director of CS at G2$212K OTE
Six weeks to a Director offer at G2.
Kate was sending out resume after resume for roles she was qualified for. When she made it to final rounds, she kept hearing that someone else was a closer match. Six weeks after starting with us, she signed a Director of Customer Success offer at G2.
Six weeks$212K OTEDirector of CSG2
Ronak · Enterprise CS in AI+20% base
Six weeks to a fully remote AI role.
Ronak had professional and financial goals his current company couldn’t support. He was getting interviews, but not for opportunities he really wanted. We helped him move from healthcare tech into AI—and re-engage a company that had previously rejected him. This time, he got the offer.
Six weeks+20% baseFully remoteHealthcare → AI
Are you ready to be the next success story... just 90 days from now?
Let me be really upfront...
This is not for everyone.
I want you to get results. That means being honest about what this takes.
If you’re waiting for someone else to bring you a job, we’re not the right fit. You need to be willing to take the driver’s seat.
If you’re not willing to put in the effort, please don’t move forward. Most clients spend around four to five hours a week on their search.
If you’re attached to sending hundreds of applications and aren’t open to a different strategy, we’ll be fighting uphill the whole time.
But if you’re ready to take action, do the work, and try a different way? You’re who we built this for.
And because I actually give a FAQ...
Your most popular questions, answered.
I'm working full-time. How much time does this actually take?
Most clients put in around four to five hours a week. Some do less, some do more. Your roadmap will be tailored to your situation, including how much time you have to dedicate to your job search, and how urgent it is.
What happens when I first join?
You get access to the training portal and coaching team immediately. On your onboarding call, we map out your first 14 days. If you need interviews, we focus on your resume, outreach, and LinkedIn. If you already have interviews scheduled, preparing for those comes first.
What can I use my coaching hours for?
Anything regarding your job search! Interview preparation, storytelling, handling objections, presentations, target roles, outreach, offer evaluation, negotiation and everything in between. YOU get to choose how you use your time. Use your four hours where expert feedback will make the biggest difference in your search.
Will I work with Carly or the coaching team?
You'll work with our team of Customer Success career coaches in your corner. These are all CS veterans who have built CS orgs, led established CS orgs, hired, fired, promoted, developed, trained and coached thousands of CSMs. Our team has a combined 100+ years of hiring and managing CSMs! If you fall in love with a particular coach, you can choose to work 1-1 with them for your remaining time in the program!
What if I've already tried a course, coach, or resume service?
I get why you'd be skeptical. Our advice is informed by five years of work with more than 1,200 CS job seekers. We fold what we learn from their searches back into our approach, rather than asking you to follow generic career advice and hope it works. Our stuff works because it's backed by data. If you put in the effort, you will get the result you're looking for. Hands down.
Does this work if my situation feels different?
We've supported people from entry level through director, including adjacent roles in onboarding, implementation, account management, and renewals. Clients have targeted opportunities across SaaS industries, from healthcare and AI to fintech and cybersecurity. Apply so we can review your background and goals, rather than assume the program isn't right for you.
What if I don't have a network.. or I've exhausted mine?
You don't need to wait for a referral. The Hiring Manager Outreach System teaches you who to contact, what to say, and when to reach out so you can take an active role in getting noticed.
How long is the program, and what do I keep?
Next Level is a 90-day program. You keep lifetime access to the training portal, including updates as the market changes, so you can use the system again for future job searches.
How much does it cost?
Apply to learn more about the current investment, available payment plans, and enrollment terms. Our team will walk you through the details before you decide whether to join.
One last question...
Will you be our next success story?
You don’t have to wait until your search feels desperate. If you’re ready for a different strategy, apply. My team will review your background and goals, make sure we’re the right fit, and walk you through your next steps.